Thank you for shopping with us! We hope you love your purchase, but if you need to make a return, here’s how it works:
1. Eligibility: Returns are accepted within 30 days of the original purchase date. Items must be in their original condition, unworn, unwashed, and with all tags attached. Sale items and gift cards are not eligible for return.
2. How to Return: Please visit our website and navigate to the "Returns" section. You will need your order number and email address to initiate a return. Follow the instructions to generate a return label. If you prefer to use your own shipping method, please ensure the package is insured and trackable.
Pack the item securely in its original packaging, including all tags and accessories. Attach the return label to the package and drop it off at the designated carrier location.
3. Refunds: Once we receive your return, please allow 7-10 business days for us to process it. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
4. Exchanges: At this time, we do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order. This will allow for you to receive and enjoy your new purchase sooner.
5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product. We will provide instructions for returning the item and offer a replacement or full refund.
6. Contact Us: For any questions or concerns regarding your return, please reach out to our customer service team at info@Avantshe.com or call 302.899.7258.
Thank you for understanding, and we appreciate your business!